We are a private limited company registered in England and Wales under company number 10038348

Our registered office address is: Huckletree Ancoats, The Express Building, 9 Great Ancoats St, Manchester M4 5AD

How you can contact us:

• by post, at the office address given above;
• using our website contact form;
• by telephone ad hoc, via the contact number published on our website
• by email, using [email protected]

(Updated: April 2025)

When you directly give us information 

We collect personal data when you provide it to our team directly, such as when you contact High-Rise via email, phone, in-person, or our website.  

For example, this could be when you: 

• submit an enquiry by email or via our website, or by telephone 

• tell us your story (for example for a case study or press release) 

• give us feedback 

• enter into a contract with us 

• participate in our training (eg media training) 

• are filmed for one of our video productions 

• apply for a job or internship with us 

When you indirectly give us information 

When you interact with us on social media platforms such as Facebook, Twitter or LinkedIn we may also obtain some personal information about you. The information we receive will depend on the privacy preferences you have set on each platform and the privacy policies of each platform. To change your settings on these platforms, please refer to their privacy notices. 

We may obtain information from cookies to understand how visitors interact with our website and to improve the user experience. You can manage your cookies via your browser settings. For more information, please email our data controller: [email protected]

When you engage with us by phone, mail, in person or online, we may collect information about you (referred to in this privacy policy as ‘personal information’). This may include your name, address, email address, telephone number, date of birth, job title and details of your education and career, and other information relating to you personally which you may choose to provide to us. 

Data protection law recognises that certain types of personal information are more sensitive. This is known as ‘sensitive’ or ‘special category’ personal information and covers information revealing racial or ethnic origin, religious or philosophical beliefs and political opinions, trade union membership, genetic or biometric data, information concerning health or data concerning a person’s sex life or sexual orientation. 

Sensitive information will only be collected where necessary, for example, for a case study collected with your permission and used for advocacy or media relations purposes. 

We will only use your information for the purposes for which it was obtained. We will not sell your personal information with any third party and will not share your details without your consent. 

We retain personal data for as long as necessary to fulfil and cover the purposes of which we collated it for. This includes meeting any legal, accounting, or reporting requirements reasonably expected of a UK limited company by HM Government and Companies House. 

Information types and the legal bases under which data was originally collate determines the period we retain data. See examples of these data types below. 

• Client details and contracts: retained for up to six years after the definite end of our working relationship with clients, in line with legal and financial obligations. 

• Work applications and proposal documentation: retained for up to twelve months after the recruitment or tender process is terminated – unless consent is withdrawn, or a request is made to have them deleted prior to this date. 

• Consent forms for case studies, photography, video, or another legitimate basis: kept for as long as the content is being used, or until you withdraw your consent. 

• Financial records: retained for six years, as outlined by HMRC requirements. 

We work hard to make sure your personal information is secure. We undertake regular reviews of who has access to information that we hold. We cannot 100% guarantee the security of data (including personal information) disclosed or transmitted over public networks. 

At High-Rise we will never use your personal data for automated decision-making or profiling. Neither will we provide your personal data to a third party to execute such processes.  

You have rights under UK data protection law, as specified by the aforementioned pieces of legislation and regulation, including the right to: 

• access your personal data 

• raise corrections to inaccurate data 

• have your data erased (under the ‘right to be forgotten’) 

• restrict or object to the processing of your personal data 

• request a copy of your data in a portable format  

• withdraw consent where this is the legal basis for processing 

If you wish to exercise these rights, please email our data controller: [email protected] 

You also have the right to raise objections to the way we handle your data with the Information Commissioner’s Office (ICO) if you’re unhappy with our processes. 

To exercise this right, please see the ICO’s complaints page here. 

Our Privacy Policy may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them. 

(Last updated: April 28th 2025)